New AI-powered support portal unifies technical resources, case management, and self-service troubleshooting in a single platform.

Seoul, Korea - January 23, 2026

Modernizing Enterprise Technical Support

As enterprise database environments become increasingly complex, organizations expect more than reactive technical support. They require fast access to technical expertise, centralized knowledge, and self-service capabilities that help prevent issues before they impact business operations.

To address these evolving needs, Tibero has launched Global Technical Support (GTS), a unified support platform designed to streamline technical assistance for customers and partners worldwide.

The new portal consolidates service request management, technical documentation, knowledge resources, software updates, and troubleshooting guidance into a single digital experience, enabling customers to manage the entire support lifecycle through one platform.

A Single Destination for Database Operations

GTS provides comprehensive technical resources covering every stage of database operations, including deployment, performance tuning, migration, and incident response.

Rather than navigating multiple websites or support channels, customers can access installation guides, best practices, product documentation, release notes, and patch information through a centralized portal. The platform is designed to help database administrators maintain system reliability while simplifying day-to-day operations.

AI-Powered Knowledge and Self-Service Support

A key feature of GTS is its AI-powered technical search capability.

By entering an error message or keyword, users receive relevant knowledge base articles, technical documentation, and troubleshooting guidance tailored to their issue. The platform captures best practices and real-world expertise from Tibero support engineers, allowing customers to diagnose and resolve common issues more quickly while reducing repetitive support requests.

Customers can also submit service requests (SRs), monitor case progress in real time, and review historical support records across their organization, improving operational visibility and accelerating issue resolution.

Tibero plans to further enhance GTS by introducing additional interactive support capabilities, including real-time engagement with technical specialists.

From Reactive Support to Proactive Success

According to Kyunghee Park, CEO of Tibero, enterprise software vendors are increasingly differentiated not only by technology, but also by the quality of the customer support experience.

"GTS represents more than a new support portal," Park said. "It marks our transition from reactive incident response to a proactive customer success model that empowers organizations to prevent issues, resolve problems independently, and operate their database environments with greater confidence."

Park added that the company has continued to strengthen the reliability and maturity of the Tibero database platform over the past year, and that the launch of GTS represents another important milestone in enhancing the overall customer experience.

As part of the transition, Tibero will consolidate all future technical support services through GTS, replacing its legacy call center with a unified digital support platform. The company expects the centralized model to improve service consistency, knowledge sharing, and long-term support quality for customers around the world.

Discover GTS

Contact Info
Saetbyul Won
Tibero
saetbyul_won@tibero.com
pr@tibero.com