• Chapter 1General Provisions
  Article 1. Purpose

  The purpose of these Terms is to establish the rights, obligations, and responsibilities of the website and users regarding the use of internet-related services (hereinafter referred to as the "Services") provided by TmaxTibero Co., Ltd.

  Article 2. Definitions

  The terms used in these Terms shall have the meanings set forth below.

  • 1

    “Site” means the virtual place of business established by the Company to enable the sale or provision of goods or services to Users through information and communications facilities, including computers, or the websites operated by the Company listed below.

    • TmaxTibero Co., Ltd. Official Website: http://www.tibero.com
    • TmaxTibero Technical Documentation Site: https://docs.tibero.com
    • TmaxTibero GTS: https://support.tibero.com
    • TmaxTibero Blog: https://tmaxtibero.blog/
  • 2

    “User” means any person who accesses the Site and uses the services provided by the Site in accordance with these Terms, including customer inquiries, training applications, technical documents, insights, blog content, and newsletter subscriptions.

  • 3

    “Services” means all tangible and intangible acts or deliverables provided by the Company to Users through the Site described in Paragraph 1, including, without limitation, the provision of information, access to content, and the processing of applications and inquiries.

  Article 3. Effectiveness and Amendment of the Terms and Conditions

  • 1

    These Terms shall become effective when a user who wishes to use the Site agrees to the contents of these Terms and uses the services provided by the Site (including inquiries, applications, and similar services).

  • 2

    The Company may amend these Terms to the extent that such amendments do not violate applicable laws and regulations, including the Act on the Regulation of Terms and Conditions and the Act on the Promotion of Information and Communications Network Utilization and Information Protection.

  • 3

    If the Company amends these Terms, it shall notify users of the effective date, the reason for the revision, and the details of the changes, together with the current Terms, on the initial service screen of the Site or on a linked screen, beginning seven (7) days before the effective date and continuing until the day immediately preceding the effective date.

  • 4

    If, in providing notice of the amended Terms pursuant to Paragraph 3, the Company clearly states that a user will be deemed as having agreed to the amended Terms, unless the user expresses an objection within seven (7) days or thirty (30) days from the date of the notice, and the user does not express such an objection, the user shall be deemed as having agreed to the amended Terms.

  • 5

    If the User does not agree to the amended Terms, the User may discontinue use of the Service, and the amended Terms shall become effective in the same manner set forth in Paragraph 1.

  • 6

    If the User does not agree to the amended Terms, the User may discontinue use of the applicable Service. Procedures for requesting suspension of Service use and deletion of Personal Information and/or withdrawal of consent shall follow the process for exercising the rights of the data subject as specified in the [Privacy Policy].

  Article 4. Matters Not Otherwise Provided For in These Terms

  Matters not specified in these Terms and Conditions shall be governed by applicable laws and regulations.

• Chapter 2Service Use
  Article 5. Formation of the Service Use Agreement

  • 1

    An application to use an individual service on the Site is deemed complete when the User agrees to these Terms and Conditions and completes the application by providing the required information in the form prescribed by the Company.

  • 2

    The Company shall be deemed as having accepted the application at the time it receives and confirms the submitted information, and shall provide the User with services corresponding to the application, including inquiry responses, the provision of materials (such as brochures), training registration, access to technical documents and insights, blog content, and newsletter subscription services.

  • 3

    The Company may withhold acceptance of, or reject, any applications for use of the Services that falls under any of the following cases, and even after acceptance, may restrict the use of the Services or cancel the application if any of the following grounds are subsequently confirmed

    • Where the application is submitted using another person’s name or by providing false information.
    • Where the application contains any false entries, errors in description, or omissions.
    • Where the application is made in a manner that undermines public order or good morals, or for an unlawful purpose or Where the Company determines that the application otherwise.
    • violates the terms of use established by the Company or would materially interfere with the provision of the Services.

  Article 6. Purpose of the Collection and Use of Personal Information

  • 1

    The Company collects and processes only the minimum amount of personal information necessary, in accordance with applicable laws and regulations, for the purposes of providing services, including receiving service requests, responding to inquiries, processing training registrations, and delivering newsletters.

  • 2

    All specific details, including the categories of personal information collected, the purposes for which it is collected and used, and the retention and use periods, are set forth in the Company’s separately disclosed Privacy Policy.

  • 3

    You may access and review the Privacy Policy at any time while using the Services on the Company’s website at [https://www.tmaxtibero.com/].

  • 4

    The Company shall not use Personal Information for any purpose other than the stated purpose, nor provide it to any third party, without consent as required by applicable laws and regulations.

  Article 7. Use of the Services and Restrictions

  • 1

    Users may access and use the Site’s services by agreeing to these Terms and completing the applicable application or registration processes for each individual service. For services governed by separate terms and conditions, including TechNet, those separate terms shall prevail over these Terms.

  • 2

    Use of the Site’s services shall, in principle, be available 24 hours a day, 365 days a year, unless there are special operational or technical disruptions.

  • 3

    The Site may temporarily interrupt service delivery when periodic system checks, repairs, equipment replacement, malfunctions, network disruptions, or similar causes occur in connection with information and communications systems.

  • 4

    Where Services are suspended under Paragraph 3, the Site shall provide notice to Users through a posted announcement or individual communication, or by other appropriate means. However, this shall not apply where prior notice has not been possible due to reasons beyond the Site’s control.

  • 5

    The Services provided through the Site are, in principle, offered free of charge. Notwithstanding the foregoing, any information expressly identified as paid may be used only after payment of the applicable charges specified for such information.

  • 6

    All copyrights and other intellectual property rights in the works provided by the Site shall belong to the Site.

  • 7

    Users shall not, without the Site’s prior consent, reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or permit any third party to use, any information obtained through use of the Site.

  • 8

    The Site shall not be liable for any damages suffered by users in connection with services offered free of charge, except in cases of willful misconduct or gross negligence by the Company.

  • 9

    Users who apply for services by unlawfully using another person’s information, including email addresses, shall be permanently prohibited from accessing the service and may face sanctions under relevant laws.

• Chapter 3Rights and Responsibilities
  Article 8. Site Obligations

  • 1

    The Site shall make the Services available to the User on the date the User’s application for service use is accepted, or within any period previously announced by the Site.

  • 2

    Pursuant to these Terms, the Site shall be responsible for providing the Services in a continuous and stable manner.

  • 3

    Any comments or complaints raised by the User through the designated procedures shall be processed through appropriate channels, and if such processing is expected to take time, the Site shall notify the User of the cause and the processing schedule.

  • 4

    The Site has an obligation to protect Users’ personal information in accordance with the Personal Information Protection Act and other applicable laws and regulations. Detailed matters concerning the collection, use, provision, security, and other handling of personal information shall be governed by the Privacy Policy.

  Article 9. User Obligations

  • 1

    When submitting an application to use the Services, the User shall warrant that all information provided, including the name, email address, telephone number, and similar details, is truthful and accurate. If any such information is changed, the User shall immediately notify the Company or make the necessary updates.

  • 2

    The User shall observe and comply with these Terms and all relevant statutes and regulations.

  • 3

    The User shall not engage in any of the following acts.

    • Submitting false information or misappropriating another person’s information when applying for or making changes.
    • Unauthorized modification of information posted on the Site.
    • Any conduct that disrupts the stable operation of the Services by transmitting or posting content not authorized by the Site, including computer programs, malicious code, or similar materials.
    • Violation of the intellectual property rights, including copyrights, of the Site or any third parties.
    • Any conduct that defames the Site or any third party, or impedes the performance of their business operations.
    • Acts of disclosing or posting obscene or violent messages, images, audio, or other information contrary to public morals.
  • 4

    If a User violates Paragraph 1 by providing false information, or if any legal issues or damages arise from any of the prohibited acts set forth in each item of Paragraph 3, such User shall bear full responsibility therefor.

• Chapter 4User Posts and Copyright
  Article 10. User Posts

  • 1

    The Site may, without prior notice, delete or refuse to post any content submitted by a user in the course of using the Services, including inquiries, opinions, reviews, and other materials (hereinafter referred to as the “Posts”), if such Posts fall under any of the following.

    • Where the content includes another person’s personal information or otherwise harms another person’s reputation.
    • Where the content violates public order or accepted standards of decency.
    • Where it is deemed to be associated with criminal conduct or to violate applicable laws and regulations.
    • Where the content is for advertising, promotional, commercial, or political purposes.
    • Where the content is unrelated to the purpose of the applicable service, such as for technical inquiries.
    • Where it is otherwise in breach of the usage conditions prescribed by the Company.

  Article 11. Copyright in Posts

  • 1

    The copyright, all rights, and all responsibilities for any post created by a User shall remain with that User.

  • 2

    The user grants the Company a license to use such posts for the duration of the service agreement, including for non-commercial purposes, so that the Company may use them for the following purposes.

    • For site operation, service improvement, and the enhancement of the service quality.
    • For the purpose of responding to inquiries or technical matters.
  • 3

    In the circumstances set forth below, the Company may anonymize the applicable post so that no individual can be identified and, without obtaining the User’s consent, use such content for non-profit research and technical asset utilization for an indefinite period.

    • Where technical support records, including issue-resolution procedures and error analysis findings, are used to establish a Knowledge Base (KB).
    • Where they are used for research purposes to support service statistics analyses and quality improvements.
  • 4

    The Company shall exercise due care to ensure that the User’s rights are not infringed upon, even when using Posts in anonymized form pursuant to Paragraph 3.

  • 5

    The User shall not, without the Company’s prior consent, reproduce, transmit, publish, distribute, or use any information obtained from the Site (including Content and Posts) for commercial purposes, nor permit any third party to do so.

• Chapter 5Termination and Suspension of Service Use Agreement
  Article 12. Termination and Suspension of Service Use Agreement

  • 1

    Discontinuation of Use by the User: If a User wishes to withdraw consent for use of the Services and discontinue use of the Services, the User must request deletion of personal information and withdrawal of consent to receive communications in accordance with the procedures set forth in the Privacy Policy.

  • 2

    Upon receipt of a User request under Paragraph 1, the Company shall process such requests promptly and in accordance with applicable laws and regulations and the Privacy Policy.

  • 3

    Restriction of Use by the Company: The Company may, after providing prior notice and allowing a reasonable period for correction, restrict the User’s access to the Services or permanently suspend such access if the User engages in any of the following acts.

    • Where there is a breach of the prohibited conduct specified in Article 9 (User Obligations).
    • Where a service application is submitted using another person’s information without authorization.
    • Where the conduct is contrary to public order and good morals, or is related to criminal activity.
    • Where it impairs the sound use of the Site, including by interfering with the provision of the Site’s services.
    • Where the conduct otherwise violates any applicable laws or regulations or the Site’s terms of use established by the Site.
  • 4

    The Company may, notwithstanding Paragraph 3, suspend or limit the use of the Services without advance notice if it deems the violation sufficiently serious and requiring urgent measures; in such an event, a post-notice shall be given within 24 hours.

  Article 13. Procedures for Reinstatement Following Suspension of Service Use

  • 1

    If the Site intends to restrict Service use pursuant to Article 12, Paragraph 3, it shall notify the relevant User via the contact information provided by the User (including email, SMS, and similar channels), setting forth the reason for the restriction, the date and time of implementation, and the duration of the restriction.

  • 2

    A User who has been notified of a service restriction under Paragraph 1 may raise an objection to such a restriction, and where the Site recognizes such an objection as valid, it shall, without delay, lift the service restriction.

  • 3

    The Site shall promptly terminate the restriction during the restriction period only when it has verified that the cause for such restriction has been eliminated.

• Chapter 6Provision of Information and Promotional Content
  Article 14. Provision of Information

  • 1

    The Company may provide information regarding the User’s use of the Services and the Company’s various events or information services through email or other means provided by the User.

  • 2

    For purposes such as improving the Services and introducing services to Users, the Company may, with the User’s consent, collect personal information or request additional information, and in such cases, such information shall be processed in accordance with the Personal Information Protection Act and the Company’s Privacy Policy.

  Article 15. Provision of Advertising and Marketing Information

  • 1

    The Company may transmit advertising information regarding its products, services, and related promotions to Users for the following purposes. However, when transmitting such advertising information, the Company shall comply with applicable laws and regulations, including the Act on the Promotion of Information and Communications Network Utilization and Information Protection, and shall obtain the User’s express prior consent to receive such communications.

    • To provide information regarding new products and services offered by the Company.
    • To provide information regarding events, promotions, and various benefits.
    • To provide other marketing information that may assist Users in using the Services.
  • 2

    The Company may transmit promotional information to users through the following media and methods.

    • Electronic mail (E-mail).
    • Text messaging services (SMS/LMS/MMS/Kakao Notification Talk).
  • 3

    Users may withdraw their consent to receive advertising information under Paragraph 1 at any time, and companies shall promptly process such withdrawal of consent or request to opt out of receipt.

  • 4

    Identification of Advertising Information The Company shall clearly state the following information within the advertising information so that users may easily indicate their intent to opt out.

    • Name of the transmitting party
    • Method to withdraw consent and contact information for opting out, or a simple opt-out method (e.g.: an unsubscribe link at the bottom of an email)
    • A statement clearly indicating that it is advertising information.
  • 5

    Exceptions Notwithstanding Paragraph 1, the Company may transmit, without the User’s consent, the following categories of information for which consent to receive promotional information is not required under applicable law.

    • Information essential to the use of the Service, such as for confirmation of the User’s transaction history and withdrawal of consent.
    • Important service-related information, such as responses to customer inquiries.
• Chapter 7General Provisions
  Article 16. Disclaimer

  • 1

    The Site shall be relieved of any obligations to provide the Services where it is unable to do so due to natural disasters or other force majeure events of a similar nature.

  • 2

    The Site shall not be liable for any interruption or impairment in the use of the Services attributable to the User’s fault or negligence.

  • 3

    The Site shall not be liable for any losses of profits or expected revenue the User may have anticipated from use of the Services. However, the Site may compensate for direct damages arising from the Site’s willful misconduct or gross negligence, to the extent permitted by applicable law.

  • 4

    The Site assumes no responsibility for the reliability, accuracy, or other content-related aspects of any information, materials, or facts posted by users on the Service.

  • 5

    The Site shall not be liable for damages suffered by a User in connection with the use of the Services insofar as such damages are attributable to the User’s intentional conduct or gross negligence.

  Article 17. Notice to Users

  • 1

    Where the Site provides individual notices to Users, such notices may be sent to the email address the User submitted to the Site at the time of applying for or registering to use the Services.

  • 2

    In cases of notices to an unspecified number of Users, the Site may substitute individual notice by posting such notice on the Site’s bulletin board for a period of at least one (1) week.

  Article 18. Jurisdiction and Governing Law

  Any lawsuit arising out of or relating to disputes between the Site and a User in connection with the use of the Services shall be brought in the courts of the Republic of Korea having jurisdiction under the Civil Procedure Act, and the governing law shall be the domestic laws of the Republic of Korea.

(Supplementary Provisions) These Terms shall take effect on April 13, 2026.